Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

The sales Coordinator provides administrative and operational support to the Sales Department to ensure the efficient execution of sales activities, client communications, group bookings, and revenue-generating initiatives. This position serves as the primary liaison between the Sales Department and other hotel departments, ensuring that all client expectations are communicated accurately and fulfilled. The sales Coordinator plays a vital role in maintaining customer relationships, supporting revenue growth, and delivering exceptional guest service.

Essential Duties and Responsibilities

The responsibilities of the sales Coordinator include, but are not limited to, the following:

Administrative Support

• Provide administrative assistance to the Director of Sales and the Sales Team.
• Prepare proposals, contracts, banquet event orders (BEOs), group resumes, and other sales-related documentation.
• Maintain organized electronic and physical client files.
• Manage departmental correspondence, emails, and telephone inquiries.
• Schedule appointments, meetings, and property tours for prospective clients.
• Prepare weekly, monthly, and quarterly sales reports.

Sales Support

• Assist with responding to Requests for Proposals (RFPs).
• Follow up on sales leads and inquiries in a timely and professional manner.
• Coordinate room blocks for group reservations.
• Maintain accurate information within the hotel's Property Management System (PMS) and Customer Relationship Management (CRM) software.
• Process contracts, amendments, and client correspondence.
• Track tentative bookings, definite bookings, and lost business.

Client Relations

• Serve as a point of contact for clients before, during, and after their stay or event.
• Ensure excellent customer service by responding promptly to client requests.
• Coordinate client site inspections and hotel tours.
• Build and maintain positive relationships with corporate accounts, travel agents, event planners, and repeat guests.

Buscamos una empleada de llaves fiable y eficiente que se una a nuestro equipo y asegure que nuestras instalaciones estén limpias y bien mantenidas. La Asistenta será responsable de limpiar las habitaciones de invitados, las zonas comunes y otras áreas de las instalaciones, así como de realizar tareas como la lavandería y la gestión de inventario. El candidato seleccionado tendrá una gran atención al detalle y podrá trabajar de forma eficiente en un entorno acelerado.

Responsabilidades:

1.                     Limpia habitaciones de invitados y zonas comunes, incluyendo quitar el polvo, pasar la aspiradora y cambiar la ropa de cama

2.                    Realizar tareas como la lavandería y la gestión de inventario

3.                    Mantén un área de trabajo limpia y organizada

4.                   Informa de cualquier problema de mantenimiento o daño a los miembros del equipo correspondientes

5.                    Sigue todas las políticas y procedimientos de seguridad y saneamiento

6.                   Otras funciones asignadas

Cualificaciones:

1.                    Gran atención al detalle

2.                    Capacidad para hacer varias tareas a la vez y manejar una carga de trabajo de alto volumen

3.                   Capacidad para trabajar de forma eficiente en un entorno acelerado

4.                    Habilidades matemáticas básicas

Ventajas:

1.                     Salario competitivo

2.                    Tiempo libre remunerado

3.                    Seguro médico, dental y de visión

4.                   Ambiente laboral positivo y de apoyo

• Introducción:

  Buscamos una persona responsable y eficiente para el puesto de personal de limpieza (Housekeeper) que se una a nuestro equipo y garantice que nuestras instalaciones se mantengan limpias y en buen estado. La persona seleccionada se encargará de limpiar las habitaciones de los huéspedes, las áreas comunes y otras zonas de las instalaciones, además de realizar tareas como el lavado de ropa y la gestión de inventario. Se requiere gran atención al detalle y capacidad para trabajar de manera eficiente en un entorno dinámico y de ritmo rápido.

   

  Responsabilidades:

  Limpiar las habitaciones de los huéspedes y las áreas comunes, incluyendo quitar el polvo, pasar la aspiradora y cambiar la ropa de cama

   

  Realizar tareas como el lavado de ropa y la gestión de inventario

  Mantener el área de trabajo limpia y organizada

  Informar sobre cualquier problema de mantenimiento o desperfecto al personal correspondiente

  Cumplir con todas las políticas y procedimientos de seguridad e higiene

  Otras tareas asignadas

   

  Requisitos:

  Gran atención al detalle

  Capacidad para realizar múltiples tareas y gestionar una alta carga de trabajo

  Capacidad para trabajar de manera eficiente en un entorno dinámico y de ritmo rápido

  Conocimientos básicos de matemáticas

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment